Self-service support hubs
for every client
Self-service support
hubs for every client
Are you spending more on support every time you win new
clients? Move all your support materials in a central
location with Hubforce.
Your clients need a dedicated
space
to get instant support? Build that space in Hubforce.
Give your support team a break
How many times do you think your support
team has had to answer the same or very
similar ticket? Put your support on
auto-pilot and reduce your customer
retention costs by making a shift to a
self-service support model.
Helpdesks are outdated
They could be useful, but ask yourself this:
is your helpdesk personalised for each
customer? Hubforce allows you to create
templates for each customer type or size and
present the features relevant to their use
case.
Google Drive, Notion, Dropbox?
The list goes on... Instead of scattering
all your training materials, support guides
and FAQs across channels, use a single
destination for your customers to easily
search for content at the point of need.
People can come and go
Your customers, like any other business,
have a staff turnover. So you don't want to
explain the same thing all over again to the
new person they've just hired. Let them see
the history of questions and answers and
figure things out in their own time.
Understand support usage
By knowing which support materials have been
visited the most and getting feedback
directly from your customers, you can
understand their product adoption and
address worrying signals before they churn.
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Integrate with your stack
Integrate Hubforce with your existing
customer success software to improve your
support experience, bridging the gap between
customer health and necessary product
training.
Customers
already using
Hubforce
Join the most customer-focused companies across Enterprise Software,
Hardware and Manufacturing.
Discover other use cases for your business
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